COVID UPDATE: Supplier delays have increased lead times. Please see product pages for updated lead times. 

FAQs

General Questions

We currently accept all major credit cards, PayPal, Google Pay, and Apple Pay.  

Payment is charged immediately for all orders. 

We will send you an confirmation email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Once your order has been shipped to you we will send you a confirmation email.

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent out once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in manufacturing.

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.

Large items like full size Front and Rear Bumpers and Rock Sliders ship to the freight hub nearest the customers residential address unless a commercial address is provided in which case product can be sent directly to the commercial address.  

All other products (Lo-Pro Bumpers and smaller parts or accessories and swag items) ship to the residential address provided.

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