Shipping & Returns
While we do our best to ensure your order is properly packaged before it leaves our facility, on occasion product may get damaged, be it a transport mishap, mishandled box, or a not so happy delivery driver. If this happens please reach out to us as soon as possible. Then follow these steps:
DO NOT ACCEPT YOUR DELIVERY without taking note of any damage that might have occurred on the delivery form. Shipping companies will not fulfill an insurance claim without the damage being noted by the customer. We cannot be held responsible for any product or powder coat damage incurred during transit. C4 FAB LLC will facilitate a claim, on the customers behalf with the carrier, but it is subject to the conditions listed above being met.
IF the damage is so severe that it is obvious the product inside has been damaged, do not sign for the item and refuse your delivery. If you sign for the package the shipping company will view it as rightfully yours and that you have accepted it AS IS.
IF the damage is less severe and the goods are intact, you can make a note of the damage on the delivery slip (or electronically with the driver) before signing for the delivery. This will begin the claims process and we will help you file a claim with the shipping company, but it will be your responsibility to replace or repair the product. All awarded claim money will be sent to the customer as reimbursement for shipping damage unless a prior arrangement has been made.
IF the package doesn’t require a signature and it has been delivered while you were not present, and you discover that the package has been delivered damaged, please take photos of the damaged package before opening it. Next contact C4 FAB LLC via phone or email right away to explain that the package has been delivered damaged.
C4 FAB LLC is not liable for packages that are misplaced or stolen after it had been delivered. If you are worried about stolen items, please have the item delivered to a different address. After an order is shipped, you will receive tracing information so you will know when the item will arrive. C4 Fab will not refund or reimburse your order in any way if the package is misplaced or stolen once the tracking info shows delivered.
Products from Extreme LED ship USPS. Any order containing Extreme LED products must have a “ship-to” address that works with USPS. Failure to do so may result in extra charges for address changes.
C4 FAB LLC does NOT ship to PO box addresses!
Shipments outside the U.S. or to AK or HIwill have a higher shipping rate and require a shipping quote before ordering. Please email firstname.lastname@example.org with your full shipping address and a list of the products you would like to order. We will get a shipping rate quote from our shipping company and respond letting you know how much the charges will be. Our website will not accept addresses going to AK or HI or outside the U.S. so you will need to contact us to get a shipping rate quote first and then we can explain to you how to proceed with your order.
Large items like full size front and rear bumpers and rock sliders ship to the freight hub nearest the customers residential address unless a commercial address is provided in which case product can be sent directly to the commercial address. Please specify business name if needed.
Purchases made at C4 FAB LLC can be returned for any reason up to 30 days after receiving shipment. All returned products must be in like new, unmodified, resalable condition and include original packaging and all hardware. The cost of return shipping is the responsibility of the customer in addition to a 20% restocking fee. Any products that are determined to not be in new condition will incur an additional 5% fee. Products that have been customized or modified in any way are not eligible for returns.
After 30 days, all non-warranty related returns are at the sole discretion of C4 FAB LLC. IF your return is approved, a restocking fee of 20% will apply. The customer will be required to submit photos as proof of condition. If the product is found to not be in like new condition a restocking fee of up to 30% will be applied. Your product will be examined after we receive it at our facility to determine its condition before issuing your refund. The cost of return shipping is the responsibility of the customer in addition to the restocking fee.
Before making a return, please call us first at 605-415-5300, or email email@example.com
Most C4 products have a two week or longer production lead time. All orders with a two week or longer lead time can be cancelled for a full refund without charge within 14 days of when the order was placed. After 14 days, all cancelled orders will incur a 20% cancellation fee. If you need to cancel an order for an item that is in stock or has a lead time of less than two weeks, you will need to cancel the order within 24hrs of when the order was placed to receive a full refund.
Once a product has left our facility it will fall under our terms established in our Return Policy.