Returns and RMA Policy

Return window. Returns are accepted within thirty (30) days of your receipt of the product. All returns require a valid, pre-authorized Return Merchandise Authorization (RMA) number. Products returned without an authorized RMA number may be refused.

Condition requirements. Returned items must be unused, in resalable “Grade A” condition, and in their original packaging, accompanied by the authorized RMA number.

Restocking fee. Authorized returns are subject to a 20% restocking fee.

Return shipping. The customer is responsible for return shipping costs unless the return is due to our error. Return shipping costs may be deducted from the refund amount. LTL freight items are excluded from standard prepaid return options and must be coordinated with us.

Refund method. Approved refunds are issued to the original payment method after we receive and inspect the returned product.

Non-returnable items. Clearance, “garage sale,” and final-sale items are not eligible for return. Custom and made-to-order items may also be non-returnable and will be identified as such.

Damage Claims

Claims for products damaged in transit or received defective must be submitted within thirty (30) days of your receipt of the product. For freight shipments, you must inspect the shipment before signing and note any visible damage on the delivery receipt with the driver before accepting delivery. Retain all packaging until the claim is resolved. Please report damage claims to us at sales@c4fabrication.com.

Limited Warranty

Coverage. We warrant our products to be free from defects in workmanship and material for a period of one (1) year from the original date of purchase. This limited warranty covers the cost of the product only.

Exclusions. This warranty does not cover installation, labor, freight, normal wear and tear, misuse, abuse, collision damage, or consequential or incidental damages (including downtime, mileage, and delays). It also does not cover damage arising from racing, competition, or trail use, or damage occurring during shipping.

Void if. This warranty is void if the product shows evidence of alteration, modification, misuse, mishandling, neglect, improper installation, or unauthorized repair.

Conditions. You must notify us within one (1) month of discovering a defect and return the defective product at your expense. We will inspect the product and determine warranty eligibility in our discretion. Repair or replacement does not extend the original warranty period.

Remedies. Our sole obligation, and your exclusive remedy, is limited to repair, replacement, or refund of the defective product, at our option, within a reasonable time. Labor is not reimbursed.

Transferability. This warranty is non-transferable and extends only to the original purchaser, who must provide valid proof of purchase.

Manufacturer vs. seller. Where C4 Fabrication is not the manufacturer of a product, only the applicable manufacturer's warranties apply, and C4 Fabrication and its affiliates disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement.

Delays. We are not responsible for delays or failures caused by events beyond our reasonable control, including product unavailability, weather, labor issues, acts of God, war, terrorism, and government actions. Shipping and completion dates are estimates only.

Third-party services. Where a third party provides services in connection with a product, that third party is solely responsible for providing the services and for any loss, claims, or damages relating to those services.